PROCEDURE FOR GETTING IT SUPPORT

Please use one of the following methods to get IT support.  These methods are linked to a help desk and ticketing software called Zendesk that helps us manage tickets and ensure that all issues are resolved in a timely manner and that nothing gets lost or missed.

The goal is to solve most issues same day or within 24 to 48 hours, however, sometimes an issue may take longer depending on circumstances.

Browse or search the Knowledge Base

We are building a knowledge base of articles to help users out with common issues.  This is a self-serve knowledge base that you can visit at https://support.hollyburn.com.  Type your issue into the search bar and see if there is an article that can help you.

*Please note that we are constantly adding articles so check back often

How to request help

Couldn’t resolve your problem through the knowledge base? Submit a ticket using one of these methods.

Method 1: Email

Send an email to support@hollyburn.com and include a brief description of your issue.  

Method 2: Call **

Call +1 (855) 740-1676 for your issue. If an agent is not available, please leave a voicemail with your name and a summary of your issue.

Method 3: Text **

Text +1 (855) 740-1676 for your issue including a brief description of your issue.  

Method 4: Support Portal

Open a browser on your computer and go to https://support.hollyburn.com and sign in using your email and email password.  Click on Submit a request in the top right-hand corner.   Fill in the ticket form with a description of your issue.

Method 5: Online Leasing Portal 

There is a help chat widget that appears on the Online Leasing Portal.  Click this widget to create a ticket or browse the knowledge base.

Method 6: Microsoft Teams

Type Zendesk in the Microsoft Team App’s search box located at the top center. Install the Zendesk App by clicking the “Add” button. To create a ticket:

1. Type “Ticket” on the chat with Zendesk.
2. Type @Zendesk in any chat box.
   
   

**Please note that submitting a ticket via Call/Text will cost an additional charge so please use this method only in emergencies. Using methods 1, 4, 5, or 6 is strongly recommended.

Include the required info for help!

When you submit a ticket, please make sure you include enough info for us to help you.

If you have an issue or question regarding the Online Leasing Portal include the name of the person you are trying to send application/sign a lease/etc. with.

If you are having a computer issue, please include screenshots and/or detailed information about the error/what is happening.